Privacy Policy

KOIKE-YA Privacy Policy

KOIKE-YA Inc., Taiwan Koikeya Co., Ltd, Koikeya Vietnam Co., Ltd., and KOIKEYA(THAILAND) Co., LTD. (hereinafter referred to as "KOIKEYA Group") will protect the personal information of our customers and other stakeholders in accordance with the following policy.

Compliance with relevant laws, regulations, guidelines, etc.

KOIKEYA Group will handle the personal information appropriately in compliance with the Personal Information Protection Law and other laws and regulations, as well as the guidelines of the personal Information Protection Committee and other guidelines, of each country or region where the group company is located.

Purpose of Asking for Personal Information

When obtaining the personal information from our stakeholders in writing, on our website, by e-mail, etc., KOIKEYA Group will publicly announce the purpose of use, or will also notify them of the purpose of use of their personal information (including public announcements or notifications through this policy). In addition, when acquiring the personal information directly from the person concerned in a contract or other document (including electromagnetic records), KOIKEYA Group will clearly state the purpose of use in advance and acquire the information in a lawful and fair manner. KOIKEYA Group will use personal information for the following purposes.

  • When required for authentication to use the website;

  • When required to register for e-mail newsletter distribution services;

  • When required to apply for gifts, campaigns, etc., and to send prizes to winners;

  • When required for the purchase of products on the mail-order websites;

  • When required for product development and other service improvements and enhancements;

  • When required for inquiries to KOIKEYA Group;

  • When required for the delivery of behaviorally targeted advertisements (To deliver advertisements that are linked to the content viewed by the customer based on the customer's browsing history, usage history, etc., of the website operated by KOIKEYA Group) using an ad-serving company;

  • When required to analyze attribute information, behavioral history, etc. obtained by KOIKEYA Group in order to understand the interests, preferences, etc. of customers;

  • When required for the use of KOIKEYA Group 's website services;

  • When required for business-related communications, contract execution, business negotiations, etc.;

  • When required to exercise rights or fulfill obligations under corporate law;

  • When required to contact and provide information to applicants for employment or recruiting activities, or for other recruitment or recruiting activities

  • When required for business communication, payment of compensation (wages, bonuses, benefits, etc.), performance of personnel and labor management, provision of benefits, and health management for employees

Personal information we ask for

In cases such as the above, we will ask personal information of our stakeholders, including name, address, telephone number, gender, date of birth (age), e-mail address, product delivery address, occupation, etc. (hereinafter referred to as "handling personal information").

The personal information requested to our stakeholders will be limited to that which is necessary for the above-mentioned purposes of the services, etc. provided by KOIKEYA Group.

Protection and Management of Personal Information

KOIKEYA Group will take necessary and appropriate measures to prevent leakage, loss, and falsification of personal information obtained from our stakeholders, and to otherwise manage such information safely.

In order to provide better services to our stakeholders, we may outsource the services provided on our website to an external company that we deem sufficiently trustworthy (hereinafter referred to as "contractors"). In such cases, the contractors may handle the personal information of our stakeholders. To ensure that the personal information is properly protected and managed, we will take necessary and appropriate measures in order to have the contractors not to leak any personal information, such as by managing personal information, maintaining confidentiality, and prohibiting the provide personal information to third parties, in the contract and other agreements with the contractors.

The main security control measures for personal information are as follows.

  • (Establishment of this policy)

    In order to ensure the proper handling of personal information, we have established this policy regarding "Compliance with related Laws, Regulations, Guidelines, etc.," "Contact for Inquiries," etc.

  • (Establishment of rules for handling personal information)

    The Company has established rules for the protection of personal information, which include the method of handling personal information, the person in charge and his/her duties, and other relevant matters.

  • (Organizational safety control measures)

    We will appoint the Chief Privacy Officer who manages personal information, will also clarify the employees who handle personal information and the scope of personal information handled by such employees, and report to the Chief Privacy Officer in the event that any fact or indication of violation of the "Personal Information Protection Law" or the "Basic Rules for the Protection of Personal Information" is detected. We have the system in place.

  • (Personnel safety control measures)

    The company has a confidentiality policy regarding personal information in its "Rules of Employment" and other relevant documents.

  • (Physical security control measures)

    The company takes measures to prevent theft or loss of equipment, electronic media, documents, etc., that handle personal information.

  • (Technical security control measures)

    Access control is implemented to limit the scope of personnel in charge and the personal information they handle.

    A system is in place to protect the information systems that handle personal information from unauthorized access from outside or unauthorized software.

Sharing of Personal Information

KOIKEYA Group may share the personal information of our stakeholders among our Group and also among Nissin Foods Holdings, the parent company of KOIKE-YA Inc. and Nissin Foods Holdings’ Group within the scope of the purposes of use.

We will be responsible for the personal information we share with other companies.

Disclosure and Provision of Personal Information to Third Parties

Personal information provided by our stakeholders will not be disclosed or provided to third parties except in the following cases.

  • When we have the consent of our stakeholders;

  • When entrusting all or part of the handling of personal information to a third party to the extent necessary to achieve the purpose of using the services on our website;

  • When personal information is shared with specific parties (see "Sharing of Personal Information" above);

  • When it is necessary for the protection of a person's life, body, or property and it is difficult to obtain the consent of the stakeholder;

  • When it is especially necessary to improve public health or to promote the sound growth of children and it is difficult to obtain the stakeholder’s consent;

  • When cooperating with a national agency, a local government, or an individual or entity entrusted by either a national agency or local government to execute affairs prescribed by laws and regulations,

    and obtaining the consent of the individual is likely to impede the execution of such affairs;
  • When required by law;

Disclosure and Correction of Personal Information

If a stakeholder requests disclosure of his or her personal information, or if KOIKEYA Group receives a request to correct, add, or delete errors or changes in personal information, KOIKEYA Group will promptly take the necessary measures, including disclosure and correction.

In such cases, you may be asked to present proof of your identity.

Use of Cookies

Cookies are used on some of our websites. The use of cookies allows us to make the use of our website more beneficial for our stakeholders by improving convenience and enriching the content. Cookies allow us to identify the browsers used by our stakeholders, but they do not identify any personal information and are used only to understand the status of browsing.

In addition, in order to use the advertising distribution services provided by third parties, the third parties may acquire and use information about your visits to our website and your activity history through cookies and other means. The visit and activity history information acquired by the third party will be handled in accordance with the privacy policy of the third party.

Users may opt out of the use of their visit and activity history information for the delivery of advertisements by opting out of the ad delivery service provided by the third party.


Customer Center,
5-9-7 Narimasu, Itabashi-ku, Tokyo 175-0094, Japan

For details, please visit the following website

Revision of Privacy Policy

We will review and revise this Privacy Policy from time to time and promptly post such revisions on our website so that our stakeholders can use our website with confidence.